{"id":2372,"date":"2026-09-02T22:53:34","date_gmt":"2026-09-02T22:53:34","guid":{"rendered":"https:\/\/www.unitedtrimen.com\/?p=2372"},"modified":"2026-09-02T23:10:08","modified_gmt":"2026-09-02T23:10:08","slug":"adaptable-curious-and-solution-focused","status":"publish","type":"post","link":"https:\/\/www.unitedtrimen.com\/fr\/adaptable-curious-and-solution-focused","title":{"rendered":"Flexible, curieuse et ax\u00e9e sur les solutions\u00a0"},"content":{"rendered":"
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Dans le cadre de notre s\u00e9rie \u00abEn vedette\u00bb, nous nous sommes entretenus avec Moana\u00a0Ho, charg\u00e9e de comptes chez United\u00a0Trimen. Apr\u00e8s un an \u00e0 ce poste, Moana explique comment le fait d\u2019\u00eatre calme, claire et \u00e0 l\u2019\u00e9coute des clients l\u2019a aid\u00e9e non seulement \u00e0 \u00e9voluer, mais aussi \u00e0 exceller chez United\u00a0Trimen. Nous avons vraiment pris plaisir \u00e0 mieux la conna\u00eetre, et nous sommes certains que ce sera \u00e9galement votre cas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Retour au bercail
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Avant de rejoindre l\u2019\u00e9quipe de United\u00a0Trimen, Moana \u00e9tait une l\u00e8ve-t\u00f4t. Super t\u00f4t, en fait. \u00abJe travaillais de nuit. Le march\u00e9 ouvrait vers 3 heures du matin afin que les clients puissent acheter leurs fruits et l\u00e9gumes \u00e0 temps pour l\u2019ouverture de leur commerce, vers 5 ou 6\u00a0h\u00bb, dit-elle nonchalamment. Il est assez \u00e9vident que les six ann\u00e9es qu\u2019elle a pass\u00e9es \u00e0 Melbourne, en Australie, \u00e0 travailler dans les march\u00e9s de fruits et l\u00e9gumes souvent impr\u00e9visibles et ouverts avant l\u2019aube, ont contribu\u00e9 \u00e0 forger son caract\u00e8re. \u00abLe travail dans un environnement nocturne tr\u00e8s mouvement\u00e9 m\u2019a permis d\u2019apprendre \u00e0 rester calme. Quand c\u2019est le chaos autour de moi, j\u2019arrive malgr\u00e9 tout \u00e0 y voir clair.\u00bb<\/p>

M\u00eame si elle a laiss\u00e9 derri\u00e8re elle le travail de nuit, Moana fait preuve de la m\u00eame capacit\u00e9 d\u2019adaptation dans son r\u00f4le de charg\u00e9e de comptes chez United\u00a0Trimen. Ayant f\u00eat\u00e9 ce mois-ci son premier anniversaire \u00e0 ce poste, elle attribue \u00e0 ses exp\u00e9riences pass\u00e9es sa capacit\u00e9 \u00e0 s\u2019\u00e9panouir dans des contextes non conventionnels. \u00abJe dirais qu\u2019en termes de comp\u00e9tences, il est vraiment important de savoir faire preuve d\u2019adaptabilit\u00e9 et de souplesse, et de r\u00e9organiser ses priorit\u00e9s au fur et \u00e0 mesure que la journ\u00e9e avance. Et j\u2019ai perfectionn\u00e9 toutes ces comp\u00e9tences en travaillant dans le secteur des fruits et l\u00e9gumes.\u00bb<\/span><\/p>

Apr\u00e8s avoir pass\u00e9 dix ans loin de sa famille, Moana avait h\u00e2te de rentrer \u00e0 Toronto. \u00abJe suis revenue pour retrouver l\u2019hospitalit\u00e9 canadienne. J\u2019ai donc eu beaucoup de chance de rejoindre l\u2019\u00e9quipe de United\u00a0Trimen. \u00c7a m\u2019a ouvert les yeux sur le fait que le secteur de la restauration ne se limite pas \u00e0 la nourriture et que son champ d\u2019action s\u2019\u00e9tend bien au-del\u00e0 des restaurants et des cha\u00eenes.\u00bb<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Aucune question n\u2019est insignifiante
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Une journ\u00e9e typique pour Moana consiste \u00e0 tenir les clients inform\u00e9s de l\u2019\u00e9tat d\u2019avancement de leurs commandes, ce qui implique de faire r\u00e9guli\u00e8rement un suivi aupr\u00e8s des fournisseurs, des acheteurs et de l\u2019\u00e9quipe de l\u2019entrep\u00f4t. \u00abEn plus de g\u00e9rer les devis et de communiquer les d\u00e9lais de livraison, je suis aussi la personne-ressource des clients pour l\u2019approvisionnement en accessoires et \u00e9quipement.\u00bb Parmi ses responsabilit\u00e9s figure notamment celle de r\u00e9pondre en un clin d\u2019\u0153il aux besoins urgents. \u00abDans l\u2019industrie des services alimentaires, on c\u00f4toie beaucoup de gens qui disent \"J\u2019en ai besoin maintenant\". J\u2019appelle ces projets les 911.\u00bb Loin d\u2019\u00eatre du genre \u00e0 reculer devant un d\u00e9fi, Moana dit cette derni\u00e8re phrase avec un sourire assur\u00e9. \u00abMa journ\u00e9e consiste en grande partie \u00e0 \u00e9tablir et \u00e0 r\u00e9ajuster mes priorit\u00e9s.\u00bb<\/p>

\u00abQuand je suis arriv\u00e9e chez United\u00a0Trimen, je n\u2019avais aucune exp\u00e9rience dans le domaine des accessoires ou des gros \u00e9quipements, alors j\u2019ai mis\u00e9 sur ma capacit\u00e9 \u00e0 poser des questions. Quand je ne sais pas quelque chose, je ne fais pas semblant. Je ne cache pas mon envie d\u2019apprendre et ma volont\u00e9 de poser des questions. Et si la personne ne conna\u00eet pas la r\u00e9ponse, ma prochaine question est alors de d\u00e9terminer qui la conna\u00eet.\u00bb<\/p>

Moana se rem\u00e9more un souvenir cher datant de ses d\u00e9buts, o\u00f9 elle faisait justement \u00e7a. \u00abJe travaillais autrefois avec quelqu\u2019un qui s\u2019appelle Scott\u00a0Moore. Il vient tout juste de prendre sa retraite apr\u00e8s avoir travaill\u00e9 pendant 20\u00a0ans chez United\u00a0Trimen. Et sa devise a toujours \u00e9t\u00e9 la suivante\u00a0: \"Si tu ne connais pas la r\u00e9ponse, quelqu\u2019un ici saura\". C\u2019est une chose \u00e0 laquelle je crois aussi; les autres employ\u00e9s sont toujours pr\u00eats \u00e0 aider.\u00bb C\u2019est gr\u00e2ce \u00e0 cette volont\u00e9 de ses coll\u00e8gues, associ\u00e9e \u00e0 sa propre curiosit\u00e9 insatiable et \u00e0 ses comp\u00e9tences relationnelles, que Moana a pu arriver l\u00e0 o\u00f9 elle est aujourd\u2019hui.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jeter les bases de la r\u00e9ussite<\/b><\/span><\/h5>

En parlant du d\u00e9veloppement de ses comp\u00e9tences et de ses connaissances chez United\u00a0Trimen, Moana revient sur son exp\u00e9rience de l\u2019ann\u00e9e \u00e9coul\u00e9e. \u00abJ\u2019ai vraiment aim\u00e9 travailler sur mon premier projet impliquant de gros \u00e9quipements. \u00c7a a \u00e9t\u00e9 une exp\u00e9rience d\u2019apprentissage incroyable.\u00bb Elle poursuit ensuite sur ce qu\u2019elle ressentait \u00e0 l\u2019\u00e9poque\u00a0: \u00abJe pense que les gros \u00e9quipements ont toujours fait un peu plus peur que les accessoires, \u00e0 cause de leur prix. Vendre une caisse d\u2019assiettes ou de tasses n\u2019est \u00e9videmment pas la m\u00eame chose que vendre une cuisini\u00e8re professionnelle.\u00bb<\/span><\/p>

Moana explique que ce projet comportait de nombreux aspects \u00e0 coordonner et que c\u2019\u00e9tait aussi la premi\u00e8re fois que le client travaillait avec des fournisseurs canadiens. \u00abQuand nous en sommes enfin arriv\u00e9s au moment o\u00f9 le contrat nous a \u00e9t\u00e9 attribu\u00e9, \u00e7a faisait d\u00e9j\u00e0 un an que les discussions \u00e9taient en cours. \u00c0 ce stade, c\u2019est presque comme si on travaillait avec de vieux amis avant de se lancer r\u00e9ellement dans notre r\u00f4le de fournisseur. Le fait d\u2019avoir pu travailler avec eux pendant aussi longtemps m\u2019a permis de nouer une relation au fil du temps.\u00bb Enfin, Moana souligne les avantages d\u2019un d\u00e9lai de pr\u00e9paration suffisamment long et d\u2019une participation d\u00e8s le d\u00e9but, d\u2019autant plus que c\u2019\u00e9tait la premi\u00e8re fois qu\u2019elle faisait la vente de gros \u00e9quipements. \u00abCe projet a \u00e9t\u00e9 pour moi une grande source de satisfaction, non seulement gr\u00e2ce aux personnes avec lesquelles j\u2019ai eu l\u2019occasion de travailler, mais aussi parce que j\u2019ai pu jeter les bases de cette relation.\u00bb<\/p>

Apr\u00e8s avoir accompli quelque chose qui l\u2019intimidait il y a \u00e0 peine un an, Moana prend conscience de l\u2019\u00e9norme diff\u00e9rence que peuvent faire le temps, les connaissances et une \u00e9quipe solidaire. \u00abC\u2019est int\u00e9ressant de repenser \u00e0 cette premi\u00e8re exp\u00e9rience et \u00e0 la fa\u00e7on dont je l\u2019ai abord\u00e9e. Je sais maintenant ce que je pourrais faire diff\u00e9remment pour mes prochains projets, ou au contraire de la m\u00eame mani\u00e8re, puisque \u00e7a s\u2019est si bien d\u00e9roul\u00e9.\u00bb Peu importe ce que sa deuxi\u00e8me ann\u00e9e lui r\u00e9serve chez United\u00a0Trimen, une chose est s\u00fbre\u00a0: aucune question ne restera sans r\u00e9ponse et aucun d\u00e9tail ne sera n\u00e9glig\u00e9 tant que Moana fera partie de l\u2019\u00e9quipe.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tNous joindre <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

For this month\u2019s Spotlight On, we connected with United Trimen Account Manager, Moana Ho. Now one year into her role, Moana shares how being calm, clear, and customer-minded has helped her not only grow but excel at United Trimen. We thoroughly enjoyed getting to know her better, and we know you will too. Out-and-Back to […]<\/p>\n","protected":false},"author":6,"featured_media":2381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[539,535],"tags":[856,801,699,893,549,701,702,700,854,703,855,548,899],"class_list":["post-2372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-equipment","category-smallwares","tag-canada-food-equipment-toronto","tag-canadian-food-equipment","tag-commercial-kitchen-equipment","tag-food-service-tools","tag-kitchen-equipment","tag-kitchen-supply","tag-kitchen-supply-store","tag-restaurant-equipment","tag-restaurant-smallwares","tag-restaurant-supplies","tag-restaurant-supplies-toronto","tag-smallwares","tag-united-trimen"],"acf":[],"yoast_head":"\nAdaptable, Curious, and Solution-Focused - United Trimen<\/title>\n<meta name=\"description\" content=\"Meet United Trimen Account Manager Moana Ho and discover how adaptability, curiosity, and customer care have shaped her first year in food service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unitedtrimen.com\/fr\/adaptable-curious-and-solution-focused\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Adaptable, Curious, and Solution-Focused - 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