{"id":2289,"date":"2026-06-22T18:18:30","date_gmt":"2026-06-22T18:18:30","guid":{"rendered":"https:\/\/www.unitedtrimen.com\/?p=2289"},"modified":"2026-06-22T18:25:47","modified_gmt":"2026-06-22T18:25:47","slug":"faire-le-petit-effort-supplementaire","status":"publish","type":"post","link":"https:\/\/www.unitedtrimen.com\/fr\/going-the-extra-mile","title":{"rendered":"Faire le petit effort suppl\u00e9mentaire"},"content":{"rendered":"
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Joel\u00a0Paynter, repr\u00e9sentant de United\u00a0Trimen, va toujours plus loin<\/strong><\/p>

Dans l\u2019\u00e9dition du mois de la s\u00e9rie \u00abEn vedette<\/strong>\u00bb, Joel\u00a0Paynter, notre sp\u00e9cialiste du d\u00e9veloppement des affaires, nous parle de son engagement envers le service \u00e0 la client\u00e8le, de la mani\u00e8re dont il c\u00e9l\u00e8bre la r\u00e9ussite des clients et de sa reconnaissance envers l\u2019\u00e9quipe de United\u00a0Trimen. Son exp\u00e9rience dans la restauration, le service \u00e0 la client\u00e8le et les ventes lui donne une vision globale des attentes des clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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De passion \u00e0 profession<\/b><\/span><\/h5>

Membre de l\u2019\u00e9quipe de United\u00a0Trimen depuis 18\u00a0mois, Joel apporte \u00e0 son poste plus de 18\u00a0ans d\u2019exp\u00e9rience dans les secteurs de la restauration et des ventes. D\u00e8s son plus jeune \u00e2ge, Joel se pr\u00e9cipitait chez lui apr\u00e8s l\u2019\u00e9cole pour regarder son \u00e9mission de cuisine pr\u00e9f\u00e9r\u00e9e. Il s\u2019est ainsi int\u00e9ress\u00e9 tr\u00e8s t\u00f4t \u00e0 l\u2019art culinaire. R\u00eavant depuis toujours de devenir chef, Joel a commenc\u00e9 sa carri\u00e8re dans la restauration chez Earls Kitchen and Bar, o\u00f9 il a travaill\u00e9 aussi bien en salle \u00e0 manger qu\u2019en cuisine. C\u2019est l\u00e0 que sa passion pour cette industrie s\u2019est \u00e9panouie, ce qui l\u2019a finalement men\u00e9 \u00e0 suivre des \u00e9tudes de gestion h\u00f4teli\u00e8re.<\/p>

Peu apr\u00e8s avoir obtenu son dipl\u00f4me, Joel s\u2019est lanc\u00e9 dans la gestion de restaurants. Il se souvient particuli\u00e8rement d\u2019une exp\u00e9rience en tant que propri\u00e9taire\u00a0: \u00abSur le march\u00e9 qu\u2019on desservait, on \u00e9tait g\u00e9niaux. On avait des clients qui faisaient une heure de route pour venir manger du fish and chips. C\u2019est \u00e0 ce moment-l\u00e0 que je me suis dit qu\u2019on \u00e9tait sur la bonne voie.<\/strong>\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Un engagement envers la qualit\u00e9<\/b><\/span><\/h5>

Chaque jour, Joel re\u00e7oit dans sa bo\u00eete de r\u00e9ception une grande vari\u00e9t\u00e9 de demandes de la part de clients. Ces demandes peuvent aller d\u2019un petit restaurant familial ayant besoin de coupes \u00e0 dessert \u00e0 un h\u00f4tel souhaitant remplacer l\u2019int\u00e9gralit\u00e9 de sa vaisselle, en passant par une commande urgente de grille-pain devant \u00eatre livr\u00e9e dans deux semaines. Joel appr\u00e9cie la diversit\u00e9 de ses t\u00e2ches et affirme qu\u2019il n\u2019y a pas deux jours qui se ressemblent. Fort de ses nombreuses ann\u00e9es d\u2019exp\u00e9rience dans la restauration et les ventes, il souligne l\u2019importance d\u2019un service \u00e0 la client\u00e8le de qualit\u00e9. \u00abPeu importe le r\u00f4le que vous occupez, vous aurez toujours la possibilit\u00e9 d\u2019influencer un client de mani\u00e8re positive ou n\u00e9gative.<\/strong>\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Joel met tout en \u0153uvre pour r\u00e9pondre aux demandes de la client\u00e8le, m\u00eame lorsque les d\u00e9lais sont serr\u00e9s. Il explique qu\u2019il ne peut pas y parvenir sans le soutien de son \u00e9quipe chez United\u00a0Trimen. \u00abJ\u2019ai l\u2019impression que notre entreprise se d\u00e9veloppe r\u00e9ellement gr\u00e2ce aux personnes pr\u00eates \u00e0 faire un effort suppl\u00e9mentaire afin de s\u2019assurer que les clients sont bien pris en charge.<\/strong> S\u2019il y a une commande urgente \u00e0 exp\u00e9dier, tout le monde se fait un plaisir de donner un coup de main.\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Donner vie \u00e0 la vision des clients<\/b><\/span><\/h5>

Lorsqu\u2019on lui demande de raconter une interaction m\u00e9morable avec un client, Joel \u00e9voque une exp\u00e9rience particuli\u00e8rement marquante au cours de laquelle il a aid\u00e9 un fils \u00e0 reprendre l\u2019entreprise familiale. \u00abSon p\u00e8re avait tenu un restaurant toute sa vie, et il travaillait pour lui. Un jour, le p\u00e8re lui a demand\u00e9 s\u2019il \u00e9tait pr\u00eat \u00e0 reprendre l\u2019entreprise. Il a r\u00e9pondu que oui, mais qu\u2019il ne voulait pas le m\u00eame restaurant. Nous l\u2019avons donc aid\u00e9 \u00e0 repenser enti\u00e8rement le concept pour qu\u2019il corresponde \u00e0 ce qu\u2019il avait en t\u00eate.<\/strong>\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00abIl avait un d\u00e9lai tr\u00e8s serr\u00e9 pour la r\u00e9ouverture, et il avait besoin de tout\u00a0: assiettes, verres, tout ce qu\u2019on peut imaginer. Nous avons tout pass\u00e9 en revue et nous lui avons fourni ce dont il avait besoin. Nous avons tout donn\u00e9. Il m\u2019a appel\u00e9 apr\u00e8s et m\u2019a dit \u201cOn a r\u00e9ussi. On est ouverts.\u201d Et je lui ai r\u00e9pondu\u00a0: \u201cNon, c\u2019est toi qui as r\u00e9ussi. Tu as fait un sacr\u00e9 boulot.\u201d Mais il a insist\u00e9 sur le fait qu\u2019on avait r\u00e9ussi ensemble.\u00bb<\/p>

En se rem\u00e9morant ce souvenir, Joel sourit\u00a0: \u00abJ\u2019ai compris \u00e0 ce moment que c\u2019est gr\u00e2ce \u00e0 la collaboration de tous ceux qui nous accompagnent dans notre parcours que nous pouvons r\u00e9ussir.<\/strong> C\u2019est g\u00e9nial de savoir que je l\u2019ai aid\u00e9 \u00e0 r\u00e9aliser son r\u00eave.\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aider un client \u00e0 atteindre ses objectifs est ce que Joel pr\u00e9f\u00e8re dans son m\u00e9tier. \u00abCe qui est le plus gratifiant quand on aide un client, ce n\u2019est pas du tout la vente, explique-t-il. C\u2019est de parler au t\u00e9l\u00e9phone avec un chef ou un directeur g\u00e9n\u00e9ral et de l\u2019entendre dire \u00e0 quel point il est content de l\u2019assiette ou du verre que nous lui avons recommand\u00e9. Je n\u2019ai peut-\u00eatre pas toujours l\u2019occasion de voir le r\u00e9sultat final de mes propres yeux, mais je le devine \u00e0 la fa\u00e7on dont il en parle, et je ressens moi aussi son enthousiasme.\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L\u2019\u00e9quipe de sp\u00e9cialistes de United\u00a0Trimen est pr\u00eate \u00e0 vous aider \u00e0 choisir les accessoires les mieux adapt\u00e9s \u00e0 vos besoins, que vous ouvriez votre premier restaurant ou que vous proc\u00e9diez \u00e0 l\u2019audit d\u2019une cuisine existante.<\/span><\/p>

\u00c9crivez-nous \u00e0 l\u2019adresse sales@unitedtrimen.com ou appelez-nous au 800\u00a0461-0000.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

United Trimen\u2019s Joel Paynter Goes The Extra Mile Joel Paynter, our United Trimen Business Development Specialist, talked with us about his commitment to customer service, celebration of customer wins, and appreciation for the United Trimen team in this month\u2019s Spotlight On. His experience in hospitality, customer service, and sales gives him a well-rounded perspective on […]<\/p>\n","protected":false},"author":6,"featured_media":2264,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[539,535],"tags":[856,801,699,893,549,701,702,700,854,703,855,548],"class_list":["post-2289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-equipment","category-smallwares","tag-canada-food-equipment-toronto","tag-canadian-food-equipment","tag-commercial-kitchen-equipment","tag-food-service-tools","tag-kitchen-equipment","tag-kitchen-supply","tag-kitchen-supply-store","tag-restaurant-equipment","tag-restaurant-smallwares","tag-restaurant-supplies","tag-restaurant-supplies-toronto","tag-smallwares"],"acf":[],"yoast_head":"\nGoing The Extra Mile - United Trimen<\/title>\n<meta name=\"description\" content=\"United Trimen's team of 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