{"id":2262,"date":"2026-05-15T16:47:50","date_gmt":"2026-05-15T16:47:50","guid":{"rendered":"https:\/\/www.unitedtrimen.com\/?p=2262"},"modified":"2026-05-21T15:28:57","modified_gmt":"2026-05-21T15:28:57","slug":"la-difference-reside-dans-les-details","status":"publish","type":"post","link":"https:\/\/www.unitedtrimen.com\/fr\/the-difference-is-in-the-details","title":{"rendered":"LA DIFF\u00c9RENCE R\u00c9SIDE DANS LES D\u00c9TAILS"},"content":{"rendered":"
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Dans cette \u00e9dition de la s\u00e9rie<\/span> \u00abEn vedette\u00bb, <\/i><\/strong> nous nous sommes entretenus avec Todd Rae, charg\u00e9 de comptes des cha\u00eenes nationales pour United Trimen, qui nous a fait part de son exp\u00e9rience de plus de 30 ans dans le secteur de l\u2019h\u00f4tellerie et de la restauration. Son engagement envers les personnes d\u00e9coule d\u2019une appr\u00e9ciation sinc\u00e8re des relations avec les entreprises qu\u2019il a \u00e9tablies au fil des ans, et d\u2019un investissement personnel dans leur r\u00e9ussite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Peu importe l\u2019envergure du compte, Todd a tout vu et tout fait.<\/b> Todd estime que, depuis le d\u00e9but de sa carri\u00e8re, ce sont les gens qui font la diff\u00e9rence dans ce secteur.<\/p>

\u00abLes professionnels du domaine de l\u2019h\u00f4tellerie et de la restauration sont d\u2019un tout autre niveau. Il y a tellement plus de valeur dans les personnes et les interactions que dans de simples chiffres.\u00bb Todd se rem\u00e9more ses nombreuses ann\u00e9es pass\u00e9es sur le terrain : \u00abC\u2019est int\u00e9ressant de voir comment les gens reviennent sans cesse : clients, fournisseurs, courtiers\u2026 Ils occupent peut-\u00eatre des r\u00f4les diff\u00e9rents, mais ce sont toujours les m\u00eames personnes.\u00bb <\/span><\/p>

\u00abCe sont de bonnes personnes qui ont g\u00e9n\u00e9ralement la m\u00eame attitude que moi. Ils se demandent toujours comment aider les autres.\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Quand il s\u2019agit d\u2019aider ses propres clients \u00e0 r\u00e9ussir, Todd dit qu\u2019il n\u2019h\u00e9site pas \u00e0 se retrousser les manches et \u00e0 se lancer \u00e0 corps perdu.<\/p>

\u00abJ\u2019ai aid\u00e9 plusieurs fois \u00e0 l\u2019ouverture de nouveaux \u00e9tablissements pour que tout se passe bien, car on finit par prendre beaucoup de choses \u00e0 c\u0153ur. On souhaite que les clients r\u00e9ussissent le mieux possible.\u00bb<\/span>
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<\/span>Quelle est la principale source de motivation de Todd en tant que charg\u00e9 de comptes chez United Trimen?
<\/strong>
<\/span>\u00abTout tourne autour des clients. J\u2019essaie de leur donner tout ce que je peux pour qu\u2019ils r\u00e9ussissent.\u00bb\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Les touches finales font toute la diff\u00e9rence<\/b><\/span><\/h5>

Outre son approche pratique ax\u00e9e sur la r\u00e9ussite des clients, Todd a l\u2019\u0153il pour affiner une premi\u00e8re commande. <\/span>
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<\/span>Quand on lui a demand\u00e9 quel est l\u2019article le plus important \u00e0 commander avant l\u2019ouverture d\u2019un nouveau restaurant, il nous a r\u00e9pondu, avec un sourire complice : \u00abC\u2019est celui qui manque.\u00bb<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Todd donne l\u2019exemple suivant : \u00abSupposons que vous ouvriez un bar sportif et que tout le monde dise que le verre \u00e0 bi\u00e8re est l\u2019article le plus important \u00e0 avoir. Si vous l\u2019avez d\u00e9j\u00e0 en stock, il n\u2019est plus essentiel. En fait, ce sont les paniers \u00e0 lave-vaisselle pour verres \u00e0 pied que vous avez oubli\u00e9 de commander et qui n\u2019ont donc pas \u00e9t\u00e9 livr\u00e9s \u00e0 temps pour le jour de l\u2019ouverture qui le sont.\u00bb\u00a0<\/span><\/p>

Il insiste ensuite sur l\u2019importance de ne pas se contenter de commander les articles souvent oubli\u00e9s, mais de les stocker en quantit\u00e9 suffisante.<\/span>
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\u00abAlors, imaginons qu\u2019un restaurateur ait achet\u00e9 des paniers \u00e0 lave-vaisselle pour verres \u00e0 pied. En a-t-il achet\u00e9 suffisamment pour contenir tous les verres en rotation? C\u2019est l\u2019une des derni\u00e8res choses auxquelles les gens pensent et c'est pourtant l\u2019une des plus importantes.\u00bb<\/p>

\u00a0<\/p>

Todd mentionne les multiples risques li\u00e9s aux quantit\u00e9s insuffisantes de produits essentiels : \u00abVous d\u00e9pensez beaucoup d\u2019argent pour acheter de magnifiques verres \u00e0 pied pour votre client\u00e8le. Si vous n\u2019achetez pas assez de paniers \u00e0 lave-vaisselle, vous n\u2019aurez pas la capacit\u00e9 de les laver.<\/strong>Vous ne ferez qu\u2019augmenter les risques de bris et la charge de travail de votre personnel, qui devra alors se d\u00e9brouiller pour laver le produit et le remettre en service.\u00bb<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u00c9conomisez l\u00e0 o\u00f9 vous le pouvez, investissez l\u00e0 o\u00f9 \u00e7a compte<\/b><\/span><\/h5>\nTodd souligne l\u2019importance de choisir les bons articles en fonction du contexte ou de la cuisine dans laquelle ils seront utilis\u00e9s. Savoir quand et dans quoi investir est essentiel,<\/strong>et c\u2019est la sp\u00e9cialit\u00e9 de Todd.<\/span>\n\n\u00abTout d\u00e9pend du client et de ses besoins\u00bb,<\/strong> explique Todd, en soulignant qu\u2019il appr\u00e9cie l\u2019aspect conseil de son r\u00f4le chez United Trimen. \u00abLes restaurateurs donnent la priorit\u00e9 \u00e0 diff\u00e9rents produits en fonction de leur abordabilit\u00e9 et du budget dont ils disposent, et je suis toujours heureux de peser le pour et le contre avec eux.\u00bb<\/strong><\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dans ce domaine, il met l\u2019accent sur le compromis entre le co\u00fbt et la qualit\u00e9 : <\/strong><\/p>

\u00abDisons que vous cherchez \u00e0 acheter des tabliers ou d\u2019autres articles susceptibles d\u2019\u00eatre perdus, endommag\u00e9s ou jet\u00e9s accidentellement. Il est dans votre int\u00e9r\u00eat d\u2019opter pour un produit bon march\u00e9, car vous le remplacerez souvent. Mais si vous cherchez des casseroles et des po\u00eales de base et que vous devez choisir entre une casserole \u00e9conomique et une casserole en acier inoxydable robuste, <\/span>il est pr\u00e9f\u00e9rable d\u2019investir dans la qualit\u00e9. <\/strong>Quand vous achetez un produit en acier inoxydable, vous risquez de pouvoir le conserver pendant toute la dur\u00e9e de vie du restaurant.\u00bb<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Todd comprend que les exploitants ont tous des priorit\u00e9s diff\u00e9rentes et aime trouver des solutions adapt\u00e9es \u00e0 leurs besoins,<\/strong>en donnant aux clients les informations dont ils ont besoin pour prendre des d\u00e9cisions \u00e9clair\u00e9es. \u00abIl est pr\u00e9f\u00e9rable de d\u00e9penser de l\u2019argent une seule fois plut\u00f4t que de remplacer un produit tous les deux ans et demi. Il faut adapter sa fa\u00e7on de penser \u00e0 l\u2019environnement pour lequel on passe des commandes, puis \u00e9laborer sa strat\u00e9gie en cons\u00e9quence.\u00bb<\/span><\/p>

C\u2019est ce m\u00e9lange de savoir-faire pratique et d\u2019investissement personnel qui d\u00e9finit l\u2019approche de Todd, qu\u2019il s\u2019agisse de s\u2019occuper des petits d\u00e9tails lors de l\u2019ouverture d\u2019un restaurant ou d\u2019aider un exploitant \u00e0 tirer parti d\u2019un budget serr\u00e9. Apr\u00e8s plus de 30 ans, sa philosophie n\u2019a pas chang\u00e9 : les d\u00e9tails sont importants, mais les gens le sont encore plus.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACTEZ-NOUS D\u00c8S AUJOURD\u2019HUI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

In this month\u2019s Spotlight On, we sat down with United Trimen National Multi-Unit Account Manager, Todd Rae, who shared invaluable insights from his 30+ years in hospitality. His people-first approach stems from a genuine appreciation for the industry relationships he\u2019s built over the years, and a personal investment in their success. From small to large-scale […]<\/p>\n","protected":false},"author":6,"featured_media":2250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[539,535],"tags":[856,801,699,893,549,701,702,700,854,703,855,548],"class_list":["post-2262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-equipment","category-smallwares","tag-canada-food-equipment-toronto","tag-canadian-food-equipment","tag-commercial-kitchen-equipment","tag-food-service-tools","tag-kitchen-equipment","tag-kitchen-supply","tag-kitchen-supply-store","tag-restaurant-equipment","tag-restaurant-smallwares","tag-restaurant-supplies","tag-restaurant-supplies-toronto","tag-smallwares"],"acf":[],"yoast_head":"\nThe Difference Is in The Details - United Trimen<\/title>\n<meta name=\"description\" content=\"From on-the-ground involvement in new restaurant openings to fine-tuning operators\u2019 orders for maximum efficiency, Todd\u2019s seen and done it all. Before joining our team at United Trimen, Todd worked extensively in business consulting and account management for catering, hotels, restaurants, and bars.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unitedtrimen.com\/fr\/la-difference-reside-dans-les-details\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Difference Is in The Details - United Trimen\" \/>\n<meta property=\"og:description\" content=\"From on-the-ground involvement in new restaurant openings to fine-tuning operators\u2019 orders for maximum efficiency, Todd\u2019s seen and done it all. 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